SMART SERVICE – Privacy Policy

SMART SERVICE is a mobile app by HIIVO TECH for customers of car dealerships that use the SMART DMS dealer management system. In the app you can see your vehicles, your service history and maintenance schedule, your workshop appointments and your loyalty points at your dealership.

This policy explains what information the app uses, why it uses it, who can see it, and how you can ask for it to be deleted.

Who is responsible for your information

Your dealership is the dealer where you bought or serviced your vehicle. It owns your customer records and decides how they are used for sales, service and warranty.
HIIVO TECH makes the SMART DMS software and the SMART SERVICE app, and hosts the data for your dealership.

Contact: HIIVO TECH, sales@hiivotech.com, +92 306 1118801, https://hiivotech.com

Your account

You cannot sign up in the app. Your dealership creates your account and gives you a login ID and a first password. The first time you sign in, you choose your own new password, and you can also choose a username.

Information the app shows you

This information comes from your dealership's records. The app shows it to you after you sign in.

Contact details: name, phone number, email address, address and city, customer code.
Vehicle details: registration number, VIN (chassis number), engine number, make, model, variant, year, colour, fuel type, transmission, purchase date, warranty expiry date and odometer readings.
Service history: workshop visits and job cards, visit dates, the problems you reported, the work done, parts and labour, amounts and invoice numbers, and the name of the technician who worked on your vehicle.
Maintenance schedule: when your next service is due, by date or by kilometres.
Loyalty points: points balance, points history, tier, your referral code and reward redemption requests.
Workshop appointments: your upcoming and past bookings.

Information you enter in the app

Sign-in details: your login ID or username and your password. Your password is sent over an encrypted connection. Our servers store it only in a one-way hashed form. It is never saved on your phone.
Account changes: a new password or username when you change them, and the code we email you if you verify your email address.
Odometer readings that you report for your vehicle.
Appointment bookings: date, time, branch, type of service and any notes you add, plus any reschedules or cancellations.
Loyalty actions: referral codes you apply and reward redemptions you confirm.

Information collected automatically

Security and technical information: when the app connects, our servers record your IP address, the time, the app version and your sign-in attempts. We use this only to keep accounts secure (for example, to block repeated wrong passwords) and to fix problems.
Stored on your phone: the app keeps your sign-in session (security tokens) in Android's encrypted storage. It also stores which dealership you belong to and your display preferences, such as light or dark mode. All of this is removed when you sign out or uninstall the app.

What the app does not do

It does not access your location. "Directions" opens your maps app with the dealership's address; the app itself never reads where you are.
It does not access your camera, microphone, contacts, photos or files.
It contains no advertising and no analytics or crash-reporting tools.
It does not take payments.
It does not sell your information to anyone.

How we use your information

To show you your vehicles, service history, maintenance schedule, appointments and points.
To let you book, reschedule or cancel workshop appointments with your dealership.
To sign you in and keep your account secure.
To send emails you ask for, such as email verification and password reset codes.
So that your dealership can provide service, warranty and loyalty rewards to you.

We do not use your information for advertising.

Who your information is shared with

Your dealership only. It already holds these records. It can also see what you do in the app, such as appointments, odometer readings, referrals and redemptions.
No other dealership. Every dealership has its own separate database. One dealership cannot see another dealership's customers.
Service providers. These help us run the service: our server hosting provider, our email delivery provider (for verification and password reset emails), and our backup storage provider (backups are encrypted before they are stored). They may use the information only to provide their service to us.
The authorities, when the law requires it.

Where and how your information is stored

Your information is stored on secure cloud servers that HIIVO TECH rents from its hosting provider (Hostinger).
Every connection between the app and our servers is encrypted (HTTPS). The app does not allow unencrypted connections.
Passwords are stored only as one-way hashes. Sign-in sessions can be ended by the dealership. Repeated failed sign-ins are blocked.
Backups are encrypted before they leave the server.

How long we keep it

Customer, vehicle, service, invoice and loyalty records: as long as your dealership needs them for service and warranty, and as long as the law requires it to keep sales and accounting records.
Sign-in sessions: deleted 30 days after they end.
Verification and reset codes: deleted 7 days after they expire or are used.
Security logs: deleted after 1 year.

Deleting your account and data

You can ask us to delete your SMART SERVICE account and the data linked to it. In the app, go to Profile > Delete account, or see https://hiivotech.com/smart-service-delete-account/ for the steps, or email sales@hiivotech.com with the subject "Delete my SMART SERVICE account". You can also ask your dealership.

Your choices

You can ask to see the information we hold about you, or to have it corrected or deleted, by emailing sales@hiivotech.com.
Your dealership can correct your contact and vehicle details.
You can sign out at any time. Uninstalling the app removes everything it stored on your phone.

Children

SMART SERVICE is meant for vehicle owners. It is not directed at children under 13.

Changes to this policy

We may update this policy. The latest version is always on this page, with the date it was last updated.

Contact us

HIIVO TECH
Email: sales@hiivotech.com
Phone / WhatsApp: +92 306 1118801
Website: https://hiivotech.com